Privacy Policy | FindTenders

1. Introduction

FindTenders ("Company", "we", "us", or "our") operates the website findtenders.in ("Website"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Website. By using the Website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account information: Name, email address, phone number, and password when you register.
Payment information: Billing details processed through our third-party payment gateway (Cashfree). We do not store your card numbers or bank account details on our servers.
Communications: Information you provide when you contact us via email, phone, or WhatsApp.
Preferences: Your company profile (sectors, places, value range and the other details you choose to give), saved tenders, and notification preferences.

2.2 Information Collected Automatically

Device & browser data: IP address, browser type and version, operating system, device type, and screen resolution.
Usage data: Pages visited, time spent, click patterns, search queries, and referral sources.
Cookies & similar technologies: We use cookies, local storage, and similar technologies for authentication, preferences, and analytics.
Location data: Approximate geographic location derived from your IP address.

3. How We Use Your Information

To create and manage your account;
To provide, maintain, and improve our services including tender search, alerts, and saved tenders;
To process payments and manage subscriptions;
To send tender alerts, deadline reminders, corrigendum notices, and service notifications via email, SMS, or WhatsApp;
To communicate with you about your account, respond to enquiries, and provide customer support;
To analyse usage patterns and improve Website functionality and user experience;
To detect, prevent, and address fraud, abuse, and security issues;
To comply with legal obligations.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with:

Payment processors: Cashfree or other payment gateways for processing transactions.
Analytics providers: Google Analytics and similar services for Website usage analysis.
Communication services: Email and messaging providers for delivering alerts and notifications.
Legal requirements: When required by law, court order, or governmental authority.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Cookies & Tracking Technologies

We use the following types of cookies:

Essential cookies: Required for authentication and core Website functionality.
Preference cookies: Remember your settings such as location and search filters.
Analytics cookies: Help us understand how users interact with the Website.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect Website functionality.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information, including encryption of data in transit (SSL/TLS), secure password hashing, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention or legal compliance.

8. Your Rights

Subject to applicable law, including the Information Technology Act, 2000 and its rules, you have the right to:

Access the personal information we hold about you;
Request correction of inaccurate or incomplete personal information;
Request deletion of your personal information (subject to legal retention requirements);
Withdraw consent for marketing communications at any time;
Request a copy of your data in a commonly used electronic format.

To exercise any of these rights, contact us at support@findtenders.in.

9. Children's Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party site you visit.

11. Mobile Application (Android)

The FindTenders Android application is a Trusted Web Activity (TWA) that renders the same Website content within a chromeless shell. The data we collect through the app is identical to what we collect through the Website, with the following app-specific considerations:

Device identifiers: Google Play assigns each install a per-app advertising / install ID. We do not collect or store this identifier; Google's own analytics on Play Console may use it for aggregate install / uninstall metrics.
Push notifications: If you opt in, we send alerts about new matching tenders using the Web Push standard. Your browser or device creates a push subscription (on Android, deliveries are routed through Google's push service), which is stored against your account and is deleted when you disable notifications, sign out, or uninstall the app.
Location: The app may request location permission to surface tenders near you. Permission is optional; denying it has no effect on app functionality beyond the "near me" convenience filter. Location is processed on-device when used; we do not store coarse or precise location after a search completes.
Data shared with Google: Crash reports and basic install metrics flow to Google Play Console under Google's own privacy terms. We do not share user-level app behaviour with Google or any other third party for advertising purposes.
Account deletion: Uninstalling the app does not delete your FindTenders account. To delete your account and all associated data, sign in, visit Profile and use the "Delete Account" option, or email support@findtenders.in. Account-level deletion fulfils Google Play's Data Safety deletion requirement.
App permissions: The Android manifest declares only INTERNET (required) and POST_NOTIFICATIONS (optional, for alerts). We do not request contacts, SMS, camera, microphone, or device storage access.

For users in the European Economic Area, the legal basis for app data processing is identical to the Website: contractual necessity for account features, legitimate interest for analytics, and consent for push notifications and optional location.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

13. Disclaimer of Liability

To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, or harm — whether direct, indirect, incidental, consequential, or otherwise — arising from unauthorized access to or alteration of your personal data, any failure or delay in data deletion, or any breach of security despite our reasonable efforts. Your use of the Website and submission of personal information is entirely at your own risk.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@findtenders.in
WhatsApp (messages only): +91 94912 62026