Skip to content

Independent service. Not a government website.

FindTendersFindTenders

Refund Policy

Last updated: 12 April 2026

1. Overview

This Refund Policy applies to premium subscription plans purchased on findtenders.in ("Website") operated by FindTenders ("Company", "we", "us", or "our").

2. Digital Service — No General Refunds

Our premium subscription is a digital information service that provides immediate access to premium features upon purchase. Since the service is delivered instantly and consumed immediately, subscription fees are generally non-refundable once the subscription is activated.

3. Eligible Refund Scenarios

We may, at our sole discretion, issue a refund in the following cases:

  • Duplicate payment: You were charged more than once for the same subscription due to a technical error.
  • Payment processing error: You were charged an incorrect amount due to a system or payment gateway error.
  • Service not activated: Payment was deducted but premium features were not activated within 24 hours despite our best efforts.

4. Refund Request Process

To request a refund, email us at support@findtenders.in within 7 days of the transaction date with:

  • Your registered email address;
  • Transaction ID or payment receipt;
  • Reason for the refund request.

We will review your request and respond within 5 business days.

5. Refund Method & Timeline

Approved refunds will be processed to the original payment method within 7–10 business days. The actual credit timeline depends on your bank or payment provider.

6. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase;
  • Dissatisfaction with listing data accuracy — while we take utmost care to maintain data to the highest standards possible, our Terms of Service clearly state that all data is provided "as is" without warranty of accuracy;
  • Failure to use the service during the subscription period;
  • Account suspension or termination due to violation of our Terms;
  • Third-party issues (e.g., your bank, internet provider, or device problems).

7. Cancellation

Premium is a one-time payment for a fixed period and does not renew automatically, so you are never billed again and there is nothing to cancel. Your premium access continues until the end of your paid period; ending your use of it early does not entitle you to a refund.

8. Limitation of Liability

The Company shall not be liable for any damages — financial or otherwise — arising from your purchase decision, use of premium features, or reliance on any data accessed through a paid subscription. All limitations of liability set forth in our Terms of Service apply equally to paid subscriptions.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on this page. Your continued use of paid services after changes constitutes acceptance.

10. Contact Us

For refund-related queries, contact us at: